The best customer assistance in life for a product, service comes from a cheerful, helpful attitude.
Honest, real, down to Earth natural like Maine.
If there is not a genuine connection between a real estate buyer needing a property with precious time ticking by.
Or the case of a seller wanting to unload a sale like yesterday with the agent, broker, REALTOR, everything stalls.
Lost, confused, the mouth corners droop. Head south.
Like vehicles in the breakdown lane, or worse stuck out in the middle of six chutes, ribbons of honking, hand gesturing traffic.
In the interstate of life which is fast moving. In one major hurry and still picking up speed.
So when the real estate buyer or seller that follows blogs, conversations and comments on social media gets the feeling they are treated like little kids, their feathers ruffle.
Their nose does and should get bent out of joint.
The motivation to help real estate buyers and sellers is not sheer love of houses. Showing homes and promoting other real estate types of listings you peddle from your property wagon. Online, locally, outside and inbetween. Not just a paycheck slid your way at a real estate closing either.
Anything that can save time, gas, frustration and avoid drama in life is a very good thing.
So each and every real estate professional should hang onto the memo about service. To duct tape it to the mirror used mornings to brush your teeth, comb or brush your hair. To weld, braze the reminder in the real estate office procedures manual. At the beginning, planted in the middle and bolted on the tail end of what's it all about. Hey.
Nothing hokey pokey. Just give me service, or move out of the way so another real estate professional can take your place in line. You're dismissed because of attitude. Well, la de da. If you the replaced agent, broker, REALTOR are traded in, locked out and placed on a no fly zone around the property listings to buy or sell. Grounded because a little something is forgotten.
You and I work for the buyer, seller of real estate.
Plain and simple. It is an honor, privilege not a right. True, with time, experience, heartaches and triumphs in wearing the blue and gold "R", more and more knowledge is obtained. But the ever changing field requires flexibility, creativity, and empathy. And excuse me (lingering) can you provide me with an extra helping of empathy and pass the home made sincere candor Mr or Mrs or Miss, MS real estate professional?
Keep It Simple, Does Not Have To Be Slick, Spun, Overly Polished And Packaged To Be Helpful, Enjoyable.
The buyer and seller needs help and guidance with a sincere I can assist you over here that starts with undivided attention.
Active listening. Down to Earth. Taking very good notes and then suggesting a plan of attack. Course of action. But not being snarky, irritated or annoyed because the buyer or seller of real estate picked a pretty poor time to tap you on the shoulder. Self absorbed, too important real estate professionals lose touch with the people who make it happen.
Have you noticed a "tude" where buyers and sellers are portrayed as dumb, silly, so out of touch? No they're not.
More than ever they are way smarter than most give them credit for and pretty darn savvy. They do their homework online if you take time to stock the shelves with more than a few hastily shot images too lazy to unbuckle and get out of the car. If only a few lines of one size fits all but explains zip, is bland and again shows as Burton Cummings laments "got got got no time". For the real estate buyer, or to deliver the treatment the seller should expect. That the property listing deserves.
Can I help you, what can I do for you. Think customer. The fuel that makes the motor run, things to happen, and defines the essence of what is your purpose in this real estate equation? Put yourself out there to sincerely slip on their moccasins, take a walk around the property, or see the life right now , history of where they have been thinking buyer. Or see the seller as just lost his wife, not getting good vibes from the medical staff about the most recent test and boy, would it be one major load off his shoulders if the ark of a property would just sell quickly. To free him up for other struggles that are coming at him fast and furious. Too many black clouds rolling over.
See the person in the real estate audience as a person.
Be a person yourself that the buyers and sellers can relate to, turn to and trust. Not with words, with actions. Over and over. Maine, a tad outspoken but games dispensed with, no need for spin or deception, politics because we cut to the chase. Time is money, yours. Daylight's a wasting. If you can not stand the heat, remember to get out of the kitchen.