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"And Like I Said....And Like I Said.....Like I Said..." Been In This Loop?

How do you handle the conversation with a buyer or seller that tells you  twice, three, four times and more the same thing?  You agree with them, you acknowldge you understand, but sometimes the other side of the conversation starts a continuous loop...nothing new is added but rehash of the same retort...perhaps to get themselves used to the plan or stategy on their real estate need or situation. To avoid twenty minutes lost here, lost there time leaks without being rude,  you will have to be able to pull away letting the other side know you have it, are in agreement and are ready to put it into action.  Same with phone conversation where other end may want more images, maps and information but as long as you are on the phone hearing the "loop", you are not able to get the call ended and the email sent. That is unless you let the other end ramble while you type and perform the task with additional data sent while you let the other side know "ah huh", "sure", "okay".  Other lines could be ringing, fire alarms could going off in the back ground...but nothing can seemingly stop the ramble that can stall production.  Just sit there and listen? You may have to at a point let them know you have enjoyed talking with them but have to sign off now to get on to their task.  If this does not work, you will need to let them know you have an appointment you are going to be late for ...the appointment is getting them back into their life on their end while you attend to their need on your end by breaking the "and like I said" routine. Know the drill? It is hard as you do nor want to cut them off or hurt their feelings.  At the same time,  take a gander at your conversation skills, have you gone over and over the same point?  Why?  Didn't think the other side understood or needed a repetitive "like I said" litany?  Now you know what it feels like to be on the other end of the "like I said" loop!

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Comment balloon 0 commentsAndrew Mooers | 207.532.6573 • August 25 2007 12:02AM

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