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"I'm Not Responsible. I Did The Best I Could. I Aways Try My Hardest".

    

Standard operating procedure in your day to day? Do you get into habits that on the surface save face and sound good, attempt to make you always come out on top, smelling like a rose, and landing on your feet?

Spin, insincerity, propaganda. Everyone does it, and it's an art form for some right? I am waiting for the day of a college four year degree in "spin". Oh yeah, political science major...it already exists to manipulate, power broker, to weave, bob, snake your way to the top. That is not the America the country started out with or maybe the founding fathers preserved in time as noble, altruistic, not self serving did get their hands dirty or cross the line. Billy Joel reminds us "You are only human, you are suppose to make mistakes".

     The point of this post is do you take the attitude that you are always right, that you do not make mistakes, that you are not responsible when things go haywire and mess up royally? It can be like the youngster who starts lying early on and after awhile, the lies become his reality, he convinces himself that what he is saying is gospel. That is not salesmanship. 

     I made a comment in a blog that made me thing about a car dealership where I needed an oil change,ford pinto icar mage and the tires on my 1978 Pinto (woo hoo) balanced. When I picked the car up as a lowly broadcaster, finishing up my college degree in the same profession, I noticed the tires were really hopping. Way way more than when the chariot was dropped off. I asked the service manager who I knew from being a mechanic for my dad who had eight trailer trucks about the road test I took afterwards. He immediately started in on that was the best the mechanic could do, that they could not have added anymore or less weight and maybe the rims were bent, etc.

The assumption was something is wrong with the car, it is the customer's fault if the service was not performed right. Or that the dealership does not make mistakes, does the best they can and this was the best they could do.

I had got done on my knees to scope out the tires...all four. The wheel weights had been removed on the wheels...and I checked both sides just in case they had added them to the inner half of the wheel to give the dealership the benefit of the doubt. There were no wheel weights so all the potholes from Maine spring driving meant the wheels plainfully needed weights in the right places as determined by a spin balance. Someone forgot to put the wheel weights back on. Period. When I stopped Al in this canned speech to make me think that is the best it could be and the dealership bent over backwards to go beyond the call of duty on this wheel balancing, he looked so surprised, like a Maine deer in the headlights. His expression changed, jaw dropped when I said simply "Al. I checked. There are NO wheel weights on the wheels at all." But instead of lets look the car over, or even considering maybe the dealership in a hurry had made a mistake, an iron wall of "we did the best we could, it could not be our fault and maybe something is just plain wrong with the car and not fixable" was the posture taken. Standard operating survival mode or quickest way to get this crabby customer, all customers who come back unhappy out the door and on their way to another dealership. It made me think about real estate and every occupation.

     Is it a habit for lots of people in their business and professional life to just not be wrong, responsible, able to correct a situation they botched up? Ever? And do folks just not consider first that maybe the guy in the mirror each morning makes mistakes and ownership of them would save alot of time, make the person being snowed not feel insulted because the wool is being pulled over their eyes? Aren't mistakes if acknowledged the way we learn, the lessons that humble but in the long run improve, help our career success and reputation? Or by avoiding them all together as ever existing, don't we hurt ourselves and our kids watching the bad habit? Is the country just frowning on being wrong, or making mistakes in the first place in the struggle for perfection, a perfect score, a gold medal, a home run? Rotarians recite weekly "Is It The Truth...Is It Fair To All Concerned.." And maybe getting back into the habit of applying this gold rule template in business and our personal life, our family day to day has been lacking as a nation? Is it considered not right and deceit but the cowardly way to handle your day to day affairs?

Maine REALTOR Andrew Mooers- Maine, The Way Life Should Be. Get Here Quick As You Can.

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Comment balloon 9 commentsAndrew Mooers | 207.532.6573 • June 27 2009 05:33AM

Comments

In our business it is not enough to just do our best , we are dealing with one of the largest investments in a person's life.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) about 11 years ago

Gita..so true. But no matter the size of the purchase or service provided, we need to treat everything we do, say, as important to be the truth, fair, consistently on the level, out in the open, the way it really is.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) about 11 years ago

A Pinto? . . I haven't seen one of those since ABBA was in the top ten. . .Great points for your post, thanks!

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) about 11 years ago

Same thing happened with my Vega!!

Great post. I think admitting you are wrong and then taking care of it is a powerful response and builds credibility.

Posted by Dennis Swartz, MBA, GRI...experience counts! (Full Circle Property Management) about 11 years ago

Had two of them. A "preowned" 1975 and a brand spanking new one in 1978. The filler pipe fiasco killed the little horse that was in the shadow of the mustang and looked a little like a minature Comet. Remember Gremlins, Vegas...boy were they just as ugly. Pacers and Aztecs pretty strange alien cars too.

The reason these little cars had wheel balancing needs was the small 13 inch cheaper rims/tires and during the oil embargo and more and more larger potholes, the highways were a mine field for them I think.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) about 11 years ago

Nice car! Great advice during these times. Thanks for sharing

Posted by Harry F. D'Elia III, Investor , Mentor, GRI, Radio, CIPS, REOs, ABR (RentVest) about 11 years ago

Andrew,

  I had a similar situation with a tire purchase from Sears. After I got my vehicle back I noticed a shimmy in the steering wheel. I took it back and jokingly made the remark that my Tahoe was not riding like the Cadillac it did before. The salesman looked down his nose at me and assured me that the vehicle was a far cry from a Cadillac took my keys and returned it, stating nothing was wrong. I got the vehicle on the highway and experienced the same shimmer. A week later I took it back, and weights were added and I was once again sent out the door assured nothing was wrong. Once again I got myself on the highway, and was convinced something WAS WRONG! Not having much time to put into it, it wasn't until we were ready to head out of town for Thanksgiving that I took the vehicle to Firestone for a final look. They sent me with the proper documentation stating that I did indeed have 3 bad tires. Back to Sears, in tears ... begging for justice. I was told that the tires I bought were a bad brand and then up sold to the most expensive in the shop. After writing an additional check, I left for the Thanksgiving holiday with no shimmer in the steering wheel and felt shysted by the whole ordeal. I'm not looking forward to my next tire purchase.

   It seems that this is what the nation has come too. It boils down to the difference between "winners" and "losers"  Losers are so quick to point the finger outward, and never make that finger go the full circle back to themselves.

   When I get stopped for speeding (WHA .. a realtor stopped for speeding ...naahhhh) I usually throw my hands up at the officer and claim "Well you got me... I did it, I apologize" This gets me a warning 50% of the time and creates a more positive energy for both the officer and myself. Try it next time... you'll see.

 Gina Hendrix- Austin TX

Posted by Gina Hendrix (Real Estate Broker) about 11 years ago

Acknowledging mistakes is part of every day life in my books.  It allows me to do better tomorrow.  A daily inventory is a smart thing.

Posted by Jim Crawford, Jim Crawford Atlanta Best Listing Agents & REALTOR (Maximum One Executive REALTORS®) about 11 years ago

Gina, had the same problem with belts in new tires from sears...it was never a possibility that the tires were bad...they aligned and aligned and said something was wrong with the car. Broken steal belts were the problem and trips back and forth to Sears was a fun use of time. Could have been easier if they just acknowledged the tires could be defective which happens. I wasn't mad, just wasted alot of time and the treatment was less than stella from the other end. It helps us who work in the service industry to know what below par service feels like though. No fun.

Posted by Andrew Mooers | 207.532.6573, Northern Maine Real Estate-Aroostook County Broker (MOOERS REALTY) about 11 years ago

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